Practice Manager
We are looking for our next Customer Experience Expert to help create amazing experiences for our customers and keep our practice running smoothly.
Looking for a workplace that’s fun and energetic where you get to part of helping people feel better and return from injury? Are you outgoing and love to chat, while also organised and able to multitask. You might be exactly who we’re looking for.
Key Requirements for role:
- Must have management experience preferably as practice manager in allied health (not in medical centre)
- Ability to train and support a team of receptionists to meet KPIs and constantly improve the delivery of customer service
- Highly organised and able to develop systems and implement with the team
The Movement Mill started eight years ago with a single clinic. Today, we’re proud to have expanded to six locations — and we’re still growing.
We’re a Physiotherapy and Exercise Physiology company that’s serious about delivering outstanding results for our clients, but we believe the journey should be just as enjoyable as the outcome.
Position: Part time role – part time may be considered
Availability: 8am – 8pm, Monday to Friday
- Part time role – 30-32 hours mornings 8am-3pm, occasional coverage and availability for evening shifts to cover other staff
- 8am – 8pm availability required
About the Role:
We are currently seeking a Practice Manager to join our team. As the face of our business, you will play a pivotal role in providing industry leading customer service to our loyal and valued clients. Your responsibilities will include greeting visitors, managing bookings, handling phone calls and emails, processing payments, and providing strong administrative support to our allied health staff.
Responsibilities and Expectations as a Customer Service Leader:
- Deliver exceptional service to our valued clients
- Manage reception duties including greeting clients and handling payments
- Handle a high volume of phone calls and emails
- Coordinate appointment bookings
- Provide strong administrative support
- Training and upholding reception team standards
- Assist in keeping our beautiful space neat and tidy
- Rostering and training of your team of receptionists
- Be accountable to KPIs for diary bookings and cancellations
Successful Candidates Will Demonstrate:
- Experience in a customer facing role, preferably managing a practice in Allied health (not medical centre)
- Like to have fun and make people’s day
- Compassionate, caring, and respectful.
- Outstanding customer service skills
- Professional and effective communication abilities
- The capacity to thrive in a fast-paced team environment
- Strong time management skills and task prioritising abilities
- A collaborative approach to teamwork
- A willingness to learn and adapt to our systems and software
- Self driven and can do attitude
To apply, please submit your cover letter and CV on Indeed or Email us info@themovementmill.com.au
